Fraud and Claims Operations Specialist 2

Wells Fargo
Portland Full-day Full-time

Description:

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas including retail deposits, debit card transaction and purchase volume, and small business lending our primary goal is delivering for our customers.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Responsible for closing accounts identified as fraud, high risk, and/or potential for loss. This is a high volume fast paced production environment involving quick and accurate decision making.
Reviews, verifies and or identifies customer transactions to mitigate risk before releasing funds to customers. Individuals should be comfortable with moving from one task to another without losing momentum.
Communicate with our partners on the telephone to resolve customer service issues accurately and efficiently.
Strong verbal and written communications are imperative as there is frequent interaction with other team members in multiple internal business lines.
There is no direct customer contact component to this position.

Additional cross-training opportunities may include: clearing branch settlements; balancing GL suspense; processing online entries or documents requiring a high degree of accuracy and control; researching and resolving out of balance conditions.

Hours: Mon - Fri 7:30AM to 4:00PM PST or 8:30AM to 5:00PM PST



Required Qualifications
  • 6+ months of customer service or military experience; or an AA/AS degree or higher


Desired Qualifications
  • 1+ year of fraud prevention experience
  • Ability to quickly learn business operations and processes
  • Ability to achieve high production and quality standards
  • Experience with eTran applications
  • Experience with general ledgers and accounting policies
  • Knowledge and understanding of the UW (Universal Workstation) system
  • Hogan experience
  • Customer service experience
  • Ability to work effectively under minimal supervision and follow specific guidelines
  • Ability to process complex transactions across multiple systems
  • Strong attention to detail and accuracy skills
  • Good verbal, written, and interpersonal communication skills


Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

OR-Portland: Min: $33,300 Mid: $37,800 Max: $47,600



Street Address

OR-Portland: 2701 Nw Vaughn - Portland, OR



Disclaimer
  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


Benefits Summary

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Sep 18, 2021;   from: careerbuilder.com

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